RESPONSE (MEASUREMENT SYSTEMS)

Response (Measurement Systems)

Harris

The patient experience measure that Harris opted to focus on is the use of scorecards such as surveys. Specifically, my colleague focused on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). According to Siroky (2015), HCAHPS is a standard measure which allows patient experience data to be compared for various hospitals. The author further suggest that HCAHPS provides incentives to hospitals so as to improve the quality of patient care. As highlighted by Harris, HCAHPS survey can be used to measure patient experience by analyzing aspects such as waiting times so as to determine patients values, needs, and preferences with the intention of making improvements. Apart from timeliness, HCAHPS can be used to analyze patient-centeredness, which refers to care that is responsive...

For instance, to determine patient-centeredness, surveys can include questions such as whether doctors and nurses were attentive (Price et al, 2014).

Christopher

The patient experience measure that Christopher opted to focus on happens to be the use of dashboards to determine timeliness of care and the rate of death and health complications. For instance, Orland (2021) suggest that increased waiting times...

…be measured to analyze the achieved outcomes and compliance with best practices so as to ensure that clinicians follow the best guidelines of care (Orland, 2021). According to Almasi et al. (2021), dashboard is a data management tool that provides efficient information at the emergency department, which helps in management and control of the emergency department. Apart from timeliness of care, Dashboards can be used to determine information on resources, costs, quality of care, and patient flow (Almasi et al, 2021). As a result, the authors further suggest that the said information can be used to improve quality of care and…